Frequently asked questions
How is my order shipped and can i track it?
We send all items out via Hermes Tracked. This allows you toi track your order and change where you want th item to be left if your not going to be home.
All items are insured and covered while in transit.
Once you place your order and the order has been completed you will recieve a text message and email confirming your orders is complete and on its way followed by your Hermes Tracking number.
Do you glue the props before shipping?
We offer smaller props a free gluing service before we send your order.
If the items is large we will glue the item for a small fee.
Please make msure you add a message to your order if you require it to be glued free of charge or would like to have a larger item glued for a small fee.
Do you print custom projects on request?
We offer a complete Prototype and custom build service at Starkiller Props.
If you dont see something that your looking for chances are we have it on file and havent had time to take stock images and upload along with a price. Simply send us an email with your requerst and we will get back to you within 24 hours.
Do you have your own design and want it printing? We offer a full custom design option with a fast turnaround for our customers.
We have a file link on the home page where you can send your files for us to quote from, this service is free of charge we do not charge for quoiting.
Do you offer collection?
We offer a collection service where you can come along to our studio and collect your items from us direct.
Once your order is complete we will arrange a date and time areound you for collection at our studio in Manchester.